Return & Refund Policy – Dear Proudy

At Dear Proudy: Our International Store, customer satisfaction is important to us. Due to the nature of our products and our international fulfillment process, we do not accept returns.

Please read this policy carefully before placing an order.

No Return Policy

  • All sales are final

  • We do not accept returns or exchanges once an order has been delivered

  • Customers are encouraged to carefully review product descriptions, images, and specifications before purchasing

Refund Eligibility (Exceptions)

Although returns are not accepted, refunds or replacements may be issued only in the following cases:

  • The product arrives damaged

  • The product is defective

  • The wrong item was received

In such cases:

  • You must contact us within 48 hours of delivery

  • Clear photo or video evidence of the issue is required

  • After verification, we may offer a replacement or partial/full refund, depending on the situation

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect size, color, or variant chosen by the customer

  • Minor differences in color or design due to screen display

  • Delays caused by customs, courier issues, or incorrect address provided by the customer

  • Change of mind after delivery

Order Cancellations

  • Orders can be cancelled within 12 hours of purchase

  • Once an order has been processed or shipped, it cannot be cancelled or refunded

Refund Processing Time

  • Approved refunds are processed within 5–10 business days

  • Refunds will be credited to the original payment method

Contact Us

For any questions regarding this policy, please contact:

📧 Email: dearproudy@gmail.com
🌍 Store: Dear Proudy: Our International Store