FAQ's

Below are answers to the most common questions about shopping with Dear Proudy: Our International Store.

1. What products does Dear Proudy sell?

We offer a curated selection of Premium Gadgets, Fitness Products, Lifestyle Essentials, and Luxury Interior & Home Décor items, suitable for modern homes and professional interior designers.

2. Do you ship internationally?

Yes. Dear Proudy ships worldwide. Delivery times vary based on destination and product availability.

3. How long does shipping take?

Estimated delivery times:

  • USA / Canada: 7–15 business days

  • UK / Europe: 7–18 business days

  • Australia / New Zealand: 8–20 business days

  • Other countries: 10–25 business days

Shipping times are estimates and may be affected by customs or local courier delays.

4. Where do you ship from?

To provide global delivery, we work with trusted international fulfillment partners, including CJ Dropshipping. Products may ship from different international warehouses.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
Tracking details may take 24–72 hours to update.

6. What payment methods do you accept?

We accept secure online payments through trusted third-party payment gateways. Available payment options are displayed at checkout.

7. Do you accept returns?

No. All sales are final, and we do not accept returns or exchanges.

8. Can I get a refund?

Refunds or replacements are only considered if:

  • The product is damaged

  • The product is defective

  • The wrong item was delivered

You must contact us within 48 hours of delivery with photo or video evidence.

9. Can I cancel my order?

Orders can be cancelled within 12 hours of purchase.
Once an order is processed or shipped, it cannot be cancelled.

10. Will I have to pay customs duties or taxes?

Customs duties, import taxes, or VAT (if applicable) are the responsibility of the customer and vary by country.

11. Why might my order arrive in multiple packages?

If you order multiple items, they may be shipped separately from different warehouses to ensure faster delivery.

12. How can I contact customer support?

You can contact us anytime at:

📧 Email: dearproudy@gmail.com
⏱ Response Time: Within 24–48 business hours

13. Is my personal information secure?

Yes. We take customer privacy seriously. Please review our Privacy Policy for full details on how we protect your data.

14. Do you work with interior designers or bulk orders?

Yes. Interior designers and bulk buyers can contact us directly via email for inquiries and assistance.